About Our Refund Policy

As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause.

In this article, you will learn about EmailProsTools.net's refund policy.

Compliance issues

We do not provide refunds for Monthly Plans or unused Pay As You Go credits on accounts that were terminated due to a compliance issue.

Be sure to read and understand our Terms of Use and Acceptable Use Policy before you send an email campaign with EmailProsTools. We reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.

Terms of Use of EmailProsTools

Chargebacks

When you request a chargeback, the bank that issues your credit card reverses a payment you made to EmailProsTools, and sending is disabled in your account. To resolve the chargeback and re-enable sending, navigate to the Monthly plans or credits page, and re-purchase your order.

For more information, contact us.